Central Station Specialist

Location US-PA-Bala Cynwyd
Job ID 2021-1946

Overview

About the Company

 

At Connect America, we help save lives. Our medical alert systems offer consumers one-button access to emergency assistance, and we deliver remote patient monitoring and medication management solutions that allow patients to better manage their health from home.

 

Connect America is the largest independent provider of medical alert systems in North America, offering a range of at-home or on-the-go solutions. Additionally, we provide connected health solutions, including medical alert systems, remote patient monitoring and medication management, to hospitals, home healthcare agencies, insurance payers and healthcare professionals nationwide. 

 

We have an award winning customer service team, including a Best Service Award from Today’s Caregiver from 2019. Our healthcare division has awards for Top Ten Home Healthcare Solutions Provider for two years in a row as well as

 

Connect America has been named to Philly Happening’s Best Place to Work list for the past two years. We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust.  We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!

Connect America is headquartered close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com.

 

Central Station Specalist Position

Seeking self-motivated, reliable Central Station Specialist to assist with daily workload and ongoing projects. Main responsibility is updating and maintaining central station customer information between intercompany systems. This is a fast-paced position so keeping up with multiple projects will require great attention to detail, follow up, and time management. In addition, you will be responsible with assisting with daily projects such as team efforts to better aid our customers and refine our customer data base. 

Responsibilities

  • Update, manage, and investigate discrepancies within interpersonal systems
  • Identify data gaps and problems
  • Record keeping
  • Resolve problems by coordinating reports, analyzing data, and identifying solutions
  • Contributes to team work by accomplishing related efforts as needed.

Qualifications

  • Knowledge of Microsoft Office Systems, especially Excel
  • Ability to prioritize and manage multiple responsibilities
  • Must be a detail-oriented
  • Excellent written and verbal communication abilities
  • Friendly & eager to learn
  • Previous salesforce experience is a plus
  • Hours – Monday to Friday 8:30-5:00

 

Connect America is a drug-free workplace and an Equal Opportunity Employer.  We participate in the E-Verify program in our hiring practices to achieve a lawful workforce

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