Administrative Assistant - Installations (REMOTE)

Location US-PA-Broomall
Job ID 2020-1877


About the Company


At Connect America, we help save lives. Our medical alert systems offer consumers one-button access to emergency assistance, and we deliver remote patient monitoring and medication management solutions that allow patients to better manage their health from home.


Connect America is the largest independent provider of medical alert systems in North America, offering a range of at-home or on-the-go solutions. Additionally, we provide connected health solutions, including medical alert systems, remote patient monitoring and medication management, to hospitals, home healthcare agencies, insurance payers and healthcare professionals nationwide. 


We have an award winning customer service team, including a Best Service Award from Today’s Caregiver from 2019. Our healthcare division has awards for Top Ten Home Healthcare Solutions Provider for two years in a row as well as


Connect America has been named to Philly Happening’s Best Place to Work list for the past two years. We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust.  We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!

Connect America is headquartered close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at



The purpose of the Installation Coodrinator role is to communicate new work, follow ups, and job completions with our network of installer.


  • Creating, and/or sending, new work orders to installers.
  • Assist installers with job related issues.
  • Follow up with installers to ensure timely installs.
  • Check various portals for unit activation.
  • Communicate with customers and case managers, via phone and/or email.
  • Update and maintain excel sheets.


  • Experience managing technicians is preferred, but not required.

Connect America is a drug-free workplace and an Equal Opportunity Employer.  We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.


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