Intake Support Specialist

Location US-NY-Long Island City
Job ID 2020-1872


About the Company


At Connect America, we help save lives. Our medical alert systems offer consumers one-button access to emergency assistance, and we deliver remote patient monitoring and medication management solutions that allow patients to better manage their health from home.


Connect America is the largest independent provider of medical alert systems in North America, offering a range of at-home or on-the-go solutions. Additionally, we provide connected health solutions, including medical alert systems, remote patient monitoring and medication management, to hospitals, home healthcare agencies, insurance payers and healthcare professionals nationwide. 


We have an award winning customer service team, including a Best Service Award from Today’s Caregiver from 2019. Our healthcare division has awards for Top Ten Home Healthcare Solutions Provider for two years in a row as well as


Connect America has been named to Philly Happening’s Best Place to Work list for the past two years. We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust.  We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!

Connect America is headquartered close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at



The purpose of the TITLE role is to fill the current position he is in.  Converting him from a temp to perm employee.


Mark would be part of the Intake team.  He is currently a temp employee that we are converting to a perm employee. 


The Intake Support Specialist is responsible for processing all new referrals received via fax, email, mail and through portals.  The position also requires the employee to serve as a liaison between the Client Services Team and the various teams at our affiliated NYS Medicaid agencies.  This individual will oversee the workflow between their assigned agencies using our various internal business platforms to ensure timely compliance of the new referrals.






Connect America is a drug-free workplace and an Equal Opportunity Employer.  We participate in the E-Verify program in our hiring practices to achieve a lawful workforce


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