Customer Relations Advocate

Location US-PA-Bala Cynwyd
Job ID 2020-1855

Overview

At Connect America, we help save lives. Our medical alert systems offer consumers one-button access to emergency assistance, and we deliver remote patient monitoring and medication management solutions that allow patients to better manage their health from home.

 

Connect America is the largest independent provider of medical alert systems in North America, offering a range of at-home or on-the-go solutions. Additionally, we provide connected health solutions, including medical alert systems, remote patient monitoring and medication management, to hospitals, home healthcare agencies, insurance payers and healthcare professionals nationwide. 

 

We have an award- winning customer service team, including a Best Service Award from Today’s Caregiver from 2019. Our healthcare division has awards for Top Ten Home Healthcare Solutions Provider for two years in a row as well as Connect America has been named to Philly Happening’s Best Place to Work list for the past two years. We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust.  We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!

 

Connect America is headquartered close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com.

 

Salary and Benefits

  • Unlimited Earning Potential (top agents earn up to $60,000!)
  • Hourly plus weekly commission
  • Monthly opportunities for performance-based rewards such as gift cards
  • Incentive opportunities and frequent contests
  • Advancement and career opportunities
  • Ongoing Training and Career Development
  • Full medical, dental, life and disability insurance plans that can be tailored to your specific needs and the needs of your family
  • Paid Time Off
  • 401K with company match (after 6 months of service)
  • Connect America is a drug-free workplace and an Equal Opportunity Employer. We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.

Job Summary

We are looking for dynamic talented, super energetic, experts that have passion and desire to help maintain our customer base!

 

Be a part of our team as a Customer Relations Advocate! By joining Connect America you will be provided exceptional training and on-going development to support your career growth. When you join the Connect America team you'll experience a culture dedicated to giving people the ability to achieve success. You will have an opportunity to be part of a future-focused team of innovative leaders. We reward our Best with the Best by offering a base salary and unlimited commission.

Responsibilities

  • Interface with customers in a call center environment
  • Must achieve daily, weekly and monthly quotas set up by management
  • Retain existing customers while providing exemplary customer service
  • Provide customers with a vast knowledge of information; i.e. products and services, rates and benefits
  • Provide alternative pricing options and other retention offers to maintain existing customers
  • Required to know benefits and features of products and services
  • Accurately identify customer accounts to effectively determine the product(s) and pricing eligibility
  • Navigate through multiple systems in a timely manner
  • Perform data entry tasks associated with a customer's account
  • Complete all commitments offered to customer in a timely manner; i.e. call backs and rate adjustments
  • Must follow all guidelines set up by company
  • Use training and educational tools to enhance customer service/retention skills
  • Actively participate in team meetings and activities
  • Perform other assigned duties and tasks necessary to support the Customer Relation Team

Qualifications

  • High School graduate /Bilingual a plus
  • 6+ months of inside sales or customer retention experience preferred
  • Ability to listen, negotiate and work with a wide range of customers
  • Ability to address problems that involve critical thinking in a tactful manner
  • Ability to effectively communicate information to customers.
  • Maintain confidentiality regarding company, customer and employee information
  • Excellent computer skills and ability to navigate through multiple systems
  • Understand quality standards for work and represent company in a positive light

Connect America is a drug-free workplace and an Equal Opportunity Employer.  We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.

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