At Connect America, we help save lives. Our medical alert systems offer consumers one-button access to emergency assistance, and we deliver remote patient monitoring and medication management solutions that allow patients to better manage their health from home.
Connect America is the largest independent provider of medical alert systems in North America, offering a range of at-home or on-the-go solutions. Additionally, we provide connected health solutions, including medical alert systems, remote patient monitoring and medication management, to hospitals, home healthcare agencies, insurance payers and healthcare professionals nationwide.
We have an award- winning customer service team, including a Best Service Award from Today’s Caregiver from 2019. Our healthcare division has awards for Top Ten Home Healthcare Solutions Provider for two years in a row as well as Connect America has been named to Philly Happening’s Best Place to Work list for the past two years. We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust. We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!
Connect America is headquartered close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com.
As a Technical Level 1 Representative at Connect America on weekend support, you will assist new and current customers, providing safety assistance and solutions for aging Americans and their loved ones. You will be expected to provide outstanding customer service to our customers, handling their needs and concerns with professionalism, compassion and understanding. As a Technical Level 1 Representative, you get to hear the satisfaction from your customer after you've been able to help them get the most out of their products and services.
This has the opportunity to be 100% remote!
Connect America is a drug-free workplace and an Equal Opportunity Employer. We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.