Medicaid Billing Specialist

Location US-RI-Pawtucket
Job ID 2020-1810


At Connect America, we help save lives. Our medical alert systems offer consumers one-button access to emergency assistance, and we deliver remote patient monitoring and medication management solutions that allow patients to better manage their health from home.


Connect America is the largest independent provider of medical alert systems in North America, offering a range of at-home or on-the-go solutions. Additionally, we provide connected health solutions, including medical alert systems, remote patient monitoring and medication management, to hospitals, home healthcare agencies, insurance payers and healthcare professionals nationwide. 


We have an award- winning customer service team, including a Best Service Award from Today’s Caregiver from 2019. Our healthcare division has awards for Top Ten Home Healthcare Solutions Provider for two years in a row as well as Connect America has been named to Philly Happening’s Best Place to Work list for the past two years. We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust.  We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!


Connect America is headquartered close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at


  • Handle inbound and outbound Client calls
    • Providing excellent customer service
  • Billing all State funded/Medicaid type agencies monthly prior to the 15th
  • Follow up on any outstanding aging items by either
    • Resubmitting claims for payment
    • Writing up an internal credit
  • Following up on Pending items
  • Data Entry- client information as needed into different portals
    • For example, HSYS
  • Support to other team members when/where is needed
  • Scanning documents
  • Communicating any delays in deadlines with the Billing Manager
  • Maintain confidentiality of all information with the Business office
  • Perform other duties assigned by the Billing Manager


  • High School diploma and/or GED
  • Requires 1-3 years’ experience in call center and/or customer service-related position
  • Requires 1 or more years of claim experience
  • Working Knowledge of MS Word, Excel and Outlook
  • Strong verbal and written communication skills

Connect America is a drug-free workplace and an Equal Opportunity Employer.  We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.


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