Office Coordinator

Location US-AK-Anchorage
Job ID 2020-1807


At Connect America, we help save lives. Our medical alert systems offer consumers one-button access to emergency assistance, and we deliver remote patient monitoring and medication management solutions that allow patients to better manage their health from home.


Connect America is the largest independent provider of medical alert systems in North America, offering a range of at-home or on-the-go solutions. Additionally, we provide connected health solutions, including medical alert systems, remote patient monitoring and medication management, to hospitals, home healthcare agencies, insurance payers and healthcare professionals nationwide. 


We have an award- winning customer service team, including a Best Service Award from Today’s Caregiver from 2019. Our healthcare division has awards for Top Ten Home Healthcare Solutions Provider for two years in a row as well as Connect America has been named to Philly Happening’s Best Place to Work list for the past two years. We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust.  We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!


Connect America is headquartered close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at


Essential Function

A part-time position providing excellent customer service while installing and servicing medical alarms and medication management equipment including office coordination, scheduling and inventory management.


  • Assist clients with questions regarding equipment and general information
  • Use MS Office, database systems, and web portals to track and document client and case manager communication activity 
  • Input new client data into database, monitoring center websites and billing (as needed)
  • Handle incoming emails and respond timely
  • Complete special projects and assignments as needed
  • Inventory and equipment management including ordering and sending units back to fulfillment center
  • Scheduling appointments and preparing paperwork for installs/service calls
  • Cleaning and testing incoming equipment
  • Local installations and service calls for clients


  • Skilled at interpersonal and human relations which communicate empathy and exceptional customer service
  • Able to work with people experiencing physical, mental and medical challenges
  • Skills at work organization and prioritizing and time management
  • Skilled at problem solving, multi-tasking, and attention to detail
  • Skilled at verbal and written communication
  • Process high level of computer expertise
  • Demonstrate technological intuitiveness
  • Demonstrate exceptional telephone communications
  • Skilled at efficient office administrative functions
  • Knowkedge of MS Office Suite and database management

Connect America is a drug-free workplace and an Equal Opportunity Employer.  We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.


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