Order Processing Representative

Location US-PA-Broomall
Job ID 2020-1769


At Connect America We Save Lives by Providing High-Quality Emergency Response Systems and Telehealth Services to Adults who Trust Us to Keep them Safe and Sound.


Connect America is the largest independent provider of medical alarms in the Consumer segment and the fastest growing provider in the Healthcare segment.  We offer a broad range of at-home or on-the-go medical alarm and telehealth solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide. 

We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust. 


We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!


Our Company is headquartered close to the City of Philadelphia, in Bala Cynwyd, PA.


The Order Processing Specialist is responsible for administrative support in our fulfillment department. This position reports to the Data Entry Manager and is based in Broomall, PA.


  • Enter and/or approve customer orders
  • Print all customer paperwork
  • Verify shipping address and Print FedEx Label
  • Maintain communication with all necessary parties to ensure no duplication of effort (i.e. queue)
  • Processes service email requests
  • Review data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
  • Maintain data entry requirements by following data program techniques and procedures.
  • Prioritize your workload according to deadlines for cut-off time, mail pickup and FedEx pickup (Ground and Express).
  • Maintain organization of necessary materials and documents
  • Direct/forward emails to the appropriate department including the department making the request so as to educate the requesting department as to where they should be directing their request. This will ensure issues are handled in a timely manner.
  • Maintains customer confidence and protect operations by keeping information confidential
  • Contributes to team effort by accomplishing related results as needed
  • Check completed work for accuracy
  • Maintain logs of activities and completed work
  • Comply with data integrity and security policies
  • Load office equipment with required input or output media such as paper, toner, tape, etc.


  • Minimum 2 years related experience
  • Moderate arithmetic skills
  • Highly proficient and ability to utilize Windows OS and Microsoft Office Applications as well as billing and contact management systems
  • Solid independent judgment and initiative
  • Professionalism and high integrity level
  • Outstanding communication rapport
  • Bachelor Degree preferred 
  • Highly organized

All candidates must successfully pass drug and criminal background checks and we participate in the E-Verify program in our hiring practices to achieve a lawful workforce.  Connect America is a drug-free workplace and an Equal Opportunity Employer.


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