B2B Collections Specialist

Location US-PA-Bala Cynwyd
Job ID 2020-1750


At Connect America We Save Lives by Providing High-Quality Emergency Response Systems and Telehealth Services to Adults who Trust Us to Keep them Safe and Sound.


Connect America is the largest independent provider of medical alarms in the Consumer segment and the fastest growing provider in the Healthcare segment.  We offer a broad range of at-home or on-the-go medical alarm and telehealth solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide. 


We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust.  We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!


Our Company is headquartered close to the City of Philadelphia, in Bala Cynwyd, PA.

  • Weekly pay 
  • Generous PTO (vacation) package 
  • Matching 401k 
  • Great Insurance (medical, dental, life, disability, etc.) 
  • Fast paced environment 
  • Opportunity for advancement 


  • Contact clients with outstanding balances by telephone in a professional, sensitive, and understanding manner 
  • You will be responsible for researching discrepancies, calculating prorated balances, and overcoming obstacles/objections for payment 
  • Process payments and record detailed payment arrangements 
  • Process and review account adjustments  
  • Perform other assigned duties necessary to support the Collections Department 


  • High School Diploma (or GED) required, college degree a plus 
  • Collections or relevant customer facing experience (minimum 1 year) 
  • Strong telephone communication/verbal negotiation skills with ability to communicate in a professional, positive manner 
  • Ability to work independently and cooperatively as part of a team 
  • Ability to set goals, meet deadlines, and remain calm under pressure 
  • Knowledge in Microsoft Office (Excel, Word, etc.) 

All candidates must successfully pass drug and criminal background checks and we participate in the E-Verify program in our hiring practices to achieve a lawful workforce.  Connect America is a drug-free workplace and an Equal Opportunity Employer.


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