Customer Service Installer

Location US-NY-Long Island City
Job ID 2020-1746

Overview

At Connect America We Save Lives by Providing High-Quality Emergency Response Systems and Telehealth Services to Adults who Trust Us to Keep them Safe and Sound.

 

Connect America is the largest independent provider of medical alarms in the Consumer segment and the fastest growing provider in the Healthcare segment.  We offer a broad range of at-home or on-the-go medical alarm and telehealth solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide. 

 

We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust.  We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!

 

Our Company is headquartered close to the City of Philadelphia, in Bala Cynwyd, PA.

 

A PRN (Pro Re Nata) position installing and servicing medical alarms and medication management equipment, while providing excellent customer service and growing customer relationships. Some positions may require public outreach and in-service training for home-care agencies.

Responsibilities

  • Work with clients in their homes to build relationships and create a high level of customer satisfaction
  • Able to read and follow procedures and directions for servicing and installing medical equipment
  • Perform installation and service visits to clients’ homes, educate clients and care providers on use and care of installed equipment, and complete all required paperwork per company standards.
  • Assist clients, nurses, and caregivers with technical problem solving as needed
  • Clean and test equipment as needed, document any issues, and return broken or extra equipment to the office.
  • Maintain personal inventory of equipment needed for timely completion of assigned jobs
  • Exemplify company mission of keeping people in their homes safer and longer through a professional, friendly, client-centred approach to providing service

Qualifications

  • High school diploma or equivalent
  • Reliable transportation and clean driving record
  • Excellent verbal and written communication skills, and problem-solving ability
  • Able to pass a background check
  • Skilled at working with people experiencing physical, mental, and medical challenges
  • Technical knowledge of communications and telephone technology
  • Skilled at using windows-based PC, email, and web-based platforms
  • Skilled at work organization and prioritization, and time management

Compensation

Employee is compensated based on installation and service jobs completed.

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