Order Processing

Location US-PA-Broomall
Job ID 2020-1721


About Company:


Connect America is the largest independent provider of medical alarms.   The Company is the largest provider in the Consumer segment and the fastest growing provider in the Healthcare segment offering a broad range of at home or on-the-go medical alarm and tele-health solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide.  All Connect America medical alarms are sold nationwide, and protect customers 24 hours a day, 7 days a week. The Company is headquartered just outside Philadelphia, Pennsylvania in Bala Cynwyd, Pennsylvania and operates a sales center in Glen Mills, Pennsylvania.   Connect America is a leading marketer in the industry under the brand Medical Alert.


Connect America is looking for an Order Processing/Returns Associate to support our growing operations in Broomall, PA.


Job Summary:


Perform detail oriented processing of new orders and logging returns in the returns log.


We are an Equal Opportunity Employer. Connect America participates in the E-Verify program in our hiring practices to achieve a lawful workforce. Connect America is a drug-free workplace.


Primary Responsibilities include:
  • Reviewing orders in the sales queue
  • Assigning orders a asset number
  • Reviewing address before printing the FedEx or USPS label
  • Printing the pick pack list along with the contract and placing with instruction booklet nicely as a pack of 10
  • Placing order in the designated spot for programming in date order
  • Being mindful of express cut off times
  • Taking sheets in dates order
  • Return units and accessories need to be researched in multiple areas
  • Reason for the return will be logged on the return sheet
  • Sheets will then be scanned into the returns log and tagged with reason for return



  • Need to be a self starter
  • Work independently to complete the goals set for a day
  • Basic computer skills will be need and the ability to multi task in more then one portal at a time
  • High school degree or higher is preferred along with office experience
  • All training will be provide in house at the Park Way location


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