• Program Manager

    Location US-PA-Bala Cynwyd
    Job ID 2020-1654
  • Overview

    At Connect America We Save Lives by Providing High-Quality Emergency Response Systems and Telehealth Services to Adults Who Trust Us to Keep Them Safe and Sound.

    Connect America is the largest independent provider of medical alarms in the Direct-to-Consumer segment and the fastest growing provider in the Healthcare segment.  We offer a broad range of at-home or on-the-go medical alarm and telehealth solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide. 

     Our Company is headquartered close to the City of Philadelphia, in Bala Cynwyd, PA.

     Voted 2019 Best Place to Work by Philly Happening Magazine!

    All candidates must successfully pass drug and criminal background checks and we participate in the E-Verify program in our hiring practices to achieve a lawful workforce.  Connect America is a drug-free workplace and an Equal Opportunity Employer.


    If you aspire to work in a dynamic environment and possess both creative and organizational skills to help convert new ideas into practice, this may be the opportunity you’ve been looking for.

    Reporting to the Sr. Director of Analytics, the Program Manager will participate in company-wide analytics, reporting, and business insight projects. As an integral part of the team, the Project Manager is responsible for identifying and tracking deliverables as well as communicating the progress of various projects to senior and executive management.


    Specific Responsibilities:

    • Establish and maintain regular tracking and management reporting across initiatives and projects to monitor their conformance to expectations, requirements, and plans
    • Manage stakeholder expectations, deliver project status updates, and elevate critical risks to analytics management and senior executive teams
    • Prepare updates for various leadership steering groups where note-taking, attention to detail, and summarization is critical
    • Establish routine processes to review demand, status, and prioritization of new and on-going projects with key leadership
    • Engage with key stakeholders from Sales, Marketing, Operations, and Healthcare to capture new demand
    • Document processes and workflows throughout the organization and assist with developing new/improved processes to enhance business capabilities
    • Assist with developing and executing reporting, when needed



    • Bachelor’s degree in a quantitative discipline, MBA a plus
    • 5+ years’ related experience preferred. Preferably in project or program management
    • Proficient use of PC applications, specifically Microsoft Excel and other MS Office products
    • 3+ years of experience working in an analytics oriented team environment
    • Excellent communication skills, presentation skills and interpersonal skills to deliver the message based on the audience
    • Ability to manage multiple projects and priorities in high-pressure situations
    • Comfortable taking initiative, and strives to deliver results by being a solution-oriented team player
    • A distinctive blend of business, IT, financial and communications experience is ideal as this is a highly visible position with substantial impact


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