• Service Technician

    Location US-CO-Alamosa
    Job ID 2019-1641
  • Overview

    At Connect America We Save Lives by Providing High-Quality Emergency Response Systems and Telehealth Services to Adults who Trust Us to Keep them Safe and Sound.


    Connect America is the largest independent provider of medical alarms in the Consumer segment and the fastest growing provider in the Healthcare segment.  We offer a broad range of at-home or on-the-go medical alarm and telehealth solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide. 


    We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust.  We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!


    Our Company is headquartered close to the City of Philadelphia, in Bala Cynwyd, PA.


    Connect America is seeking a Service Technician. This position will work out of Boulder/Longmont Colorado


    Voted 2019 Best Place to Work by Philly Happening Magazine!


    All candidates must successfully pass drug and criminal background checks and we participate in the E-Verify program in our hiring practices to achieve a lawful workforce.  Connect America is a drug-free workplace and an Equal Opportunity Employer.



    • Sign, follow and abide by the Policy for Client Installations and Service Calls
    • Install medical alarms and medication management tools in client homes, and thoroughly educate the client on use of the equipment installed
    • Complete, check appropriate boxes, initial, and have client sign appropriate forms for each completed installation
    • Conduct service calls to client homes to trouble-shoot problems and pick up units as needed
    • Assist clients, nurses, and caregivers with technical problem solving as needed
    • Return broken or extra equipment to office after correct documentation in appropriate systems as needed
    • Participate in Connect America training on new equipment and new expectations for conducting installs as requested
    • Maintain open communication with office staff and notify them in a timely manner when unable to reach clients or for other issues with installs
    • Exemplify Connect America goal of keeping people in their homes safer and longer through a professional, friendly, client-centered approach to providing service


    Knowledge, Skills, and Ability:

    • Skilled interpersonal and human relations which communicate exceptional customer service
    • Able to pass a background check and drug screening
    • Ability to with people experiencing physical, mental, and medical challenges
    • Computer skills to work on company data base, Outlook, Internet, and web tools
    • Skilled at work organization and prioritizing, and time management
    • Skilled at verbal and written communication
    • Skilled at problem solving
    • Must have reliable transportation and be available to cover full territory (as assigned)


    • Contact clients/ family members to schedule appointments within 72 hours of receiving job notification (unless otherwise stated by Manager)
    • Fill out appropriate paperwork with signatures and check lists for each completed job
    • Complete notes in COMPASS each time contact, or attempted contact is made with client or family
    • Marking all jobs ‘installer complete’ in COMPASS the day the job is complete (or communicating delays and issues with office staff day of) and uploading forms into COMPASS
    • Maintain equipment inventory and complete inventory reports as requested
    • Checking emails/voice mails regularly and communicating with office staff timely

    Tracking jobs and mileage on appropriate Connect America form and submitting form bi-weekly to Service



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