• Customer Service Rep

    Location US-MA-Woburn, MA
    Job ID 2019-1636
  • Overview

    At Connect America We Save Lives by Providing High-Quality Emergency Response Systems and Telehealth Services to Adults who Trust Us to Keep them Safe and Sound.


    Connect America is the largest independent provider of medical alarms in the Consumer segment and the fastest growing provider in the Healthcare segment.  We offer a broad range of at-home or on-the-go medical alarm and telehealth solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide. 


    We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust.  We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!


    Our Company is headquartered close to the City of Philadelphia, in Bala Cynwyd, PA.


    Our employees are driven by our mission to protect and save the lives of senior citizens through trustworthy products and reliable services that are affordable and easy to use. We are inspired to save lives! 

    Voted 2019 Best Place to Work by Philly Happening Magazine!

    All candidates must successfully pass drug and criminal background checks and we participate in the E-Verify program in our hiring practices to achieve a lawful workforce.  Connect America is a drug-free workplace and an Equal Opportunity Employer.


    • Handle inbound and outbound Client calls
      • Providing excellent customer service
    • Processing Intake on all referrals received - State Funded/Medicaid and Private pay
    • Following up on Pending items
    • Data Entry- client information as needed into different portals
    • Support to other team members when/where is needed
    • Scanning documents
    • Communicating any delays in deadlines with the Service Manager
    • Maintain confidentiality of all information with the Business office
    • Perform other duties assigned by the Service Manager


    • High School diploma and/or GED
    • Requires 1-3 years’ experience in call center and/or customer service-related position
    • Working Knowledge of MS Word, Excel and Outlook
    • Strong verbal and written communication skills


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