• Customer Care Representative - Billing

    Location US-PA-Bala Cynwyd
    Job ID 2019-1629
  • Overview

    At Connect America We Save Lives by Providing High-Quality Emergency Response Systems and Telehealth Services to Adults who Trust Us to Keep them Safe and Sound.

     

    Connect America is the largest independent provider of medical alarms in the Consumer segment and the fastest growing provider in the Healthcare segment.  We offer a broad range of at-home or on-the-go medical alarm and telehealth solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide. 

     

    We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust.  We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!

     

    Our Company is headquartered close to the City of Philadelphia, in Bala Cynwyd, PA.

     

    Voted 2019 Best Place to Work by Philly Happening Magazine!

     

    Connect America is seeking a Billing Representative to join out team in out Bala Cynwyd office.  The base pay is $14 per hour, plus commissions based on performance.  Our average Billing Representative earned around $2,500 annually in commission last year. 

     

    Apply today to join our team of professionals!

     

    As a Billing Representative at Connect America, you will directly assist subscribers, providing safety assistance and solutions for aging Americans and their loved ones.  You will provide outstanding Care handling their needs and concerns with professionalism, compassion and understanding.  Our Billing Representatives will hear the satisfaction of our subscribers when helping them get the benefit from their products and services.

     

    Start Date: January 6th

    Responsibilities

    • Patiently answer subscriber questions regarding use of their Personal Emergency Response Systems and Mobile Alert Devices
    • Effectively manage large amounts of incoming calls (up to 100 per day)
    • Review subscribers’ information and process payments
    • Troubleshoot connection issues
    • Accept and process equipment orders for subscribers
    • Enter subscriber data accurately including information related to address, instructions and call list account changes using a Case Management system to update subscriber interaction and review case notes
    • Utilize effective probing and listening skills to generate solutions for the subscriber
    • Resolve subscriber problems promptly and accurately promoting retention of subscribers
    • Take personal ownership for meeting individual and team metrics
    • Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems

    Qualifications

    • High school diploma required. Associate degree plus two years’ experience working in a subscriber contact center preferred.
    • Proficient use of PC software applications, including Microsoft Office suite of products.
    • Excellent verbal and written communication skills.
    • Commitment to quality service through appropriate follow through, urgency and persistence.
    • Ability to work on multiple projects simultaneously and adapt to changing priorities
    • Good time management and planning skills
    • Able to meet multiple project deadlines while maintaining accuracy and demonstrate good attention to detail
    • Desire to learn, grow and have fun while delivering high quality work
    • Must be a detail-oriented quick learner

    All candidates must successfully pass drug and criminal background checks and we participate in the E-Verify program in our hiring practices to achieve a lawful workforce.  Connect America is a drug-free workplace and an Equal Opportunity Employer.

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