At Connect America We Save Lives by Providing High-Quality Emergency Response Systems and Telehealth Services to Adults who Trust Us to Keep them Safe and Sound.
Connect America is the largest independent provider of medical alarms in the Consumer segment and the fastest growing provider in the Healthcare segment. We offer a broad range of at-home or on-the-go medical alarm and telehealth solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide.
We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust. We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!
Our Company is headquartered close to the City of Philadelphia, in Bala Cynwyd, PA.
We are looking for a Customer Service Rep - Tech Support Operator in our Long Island City, NY office.
The Operator is a member of the Technical Support Call Center team. S/he is responsible for: maintaining and promoting welcoming and serving subscribers, customer service callers, installers and vendors in a courteous, efficient and friendly manner. As part of this job, this individual is required to: demonstrate excellent computer skills; accurately handle and document information; while demonstrating a friendly, outgoing, energetic and service oriented demeanor. The position also always requires outstanding phone etiquette skills and a smile in your voice. The person suited for this position will possess exemplary typing skills, ability to multitask, keep one’s composure under demanding situations and be able to think independently and intuitively to the events happening at any given time.
Education & Experience:
All candidates must successfully pass drug and criminal background checks and we participate in the E-Verify program in our hiring practices to achieve a lawful workforce. Connect America is a drug-free workplace and an Equal Opportunity Employer.