• Installer Technician - Part Time Contractor

    Location US-HI-Maui
    Job ID 2019-1573
  • Overview

    About Company:


    Connect America is the largest independent provider of medical alarms. The Company is the largest provider in the Consumer segment and the fastest growing provider in the Healthcare segment offering a broad range of at home or on-the-go medical alarm and tele-health solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide. All Connect America medical alarms are sold nationwide, and protect customers 24 hours a day, 7 days a week. The Company is headquartered just outside Philadelphia, Pennsylvania in Bala Cynwyd, Pennsylvania and operates a sales center in Glen Mills, Pennsylvania. Connect America is a leading marketer in the industry under the brand Medical Alert.


    Position: Designated Installer Technician

    Employment Type: Part-Time/1099 Contract Installer

    Location: Maui Island, HI

    Pay: Per Installation/ Rates Below

    Schedule: Varies By Orders Received


    Job Function: 

    Contracted Field Service Technician position providing excellent customer service while installing and servicing medical alarms and medication management equipment.




    • Work with clients in their homes to build relationships and create a high level of customer satisfaction
    • Sign, follow and abide by the Policy for Client Installations and Service Calls
    • Utilize COMPASS software to retrieve referrals, update status and information, and complete jobs, per company standards, including contacting clients within 48 hours of a referral
    • Schedule installations and service calls at the convenience of clients, agencies, caregivers, and nurses, as appropriate
    • Install medical alarms and medication management tools in client homes, and thoroughly educate the client on use of the equipment installed
    • Complete, check appropriate boxes, initial, and have client sign a Subscriber Member Agreement Form for each completed installation
    • Conduct service calls to client homes to trouble-shoot problems and pick up units as needed
    • Assist clients, nurses, and caregivers with technical problem solving as needed
    • Clean and test equipment as needed, and return defective or extra equipment to Oahu
    • Track and report Monthly Equipment Inventory
    • Participate in Connect America training on new equipment and new expectations for conducting installs as requested
    • Maintain open communication with the Oahu office staff and notify them in a timely manner when unable to reach clients or for other issues with installs
    • Exemplify Connect America goal of keeping people in their homes safer and longer through a professional, friendly, client-centered approach to providing service


    Knowledge, Skills, and Ability

    • Skilled interpersonal and human relations which communicate exceptional customer service
    • Able to exemplify MHM mission of “developing relationships one person at a time, all day, every day”
    • Able to pass a background check
    • Skilled at working with people experiencing physical, mental, and medical challenges
    • Technical knowledge of communications and telephone technology
    • Knowledge of MS Office Suite, Internet, and web tools
    • Skilled at work organization and prioritization, and time management
    • Skilled problem solving ability
    • Skilled at verbal and written communication
    • Skilled at communicating with empathy and knowledge
    • Knowledge of all Mountain Home Medical PERS and medication management units
    • Knowledge of cell networks and equipment connection issues


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