• Service Technician

    Location US-N/A
    Job ID 2019-1518
  • Overview


    At Connect America We Save Lives by Providing High-Quality Emergency Response Systems and Telehealth Services to Adults who Trust Us to Keep them Safe and Sound.


    Connect America is the largest independent provider of medical alarms in the Consumer segment and the fastest growing provider in the Healthcare segment.  We offer a broad range of at-home or on-the-go medical alarm and telehealth solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide. 


    We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust.  We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!


    Our Company is headquartered close to the City of Philadelphia, in Bala Cynwyd, PA.


    All candidates must successfully pass drug and criminal background checks and we participate in the E-Verify program in our hiring practices to achieve a lawful workforce.  Connect America is a drug-free workplace and an Equal Opportunity Employer.



    • Work with clients in their homes to build relationships and create a high level of customer satisfaction
    • Sign, follow and abide by the Policy for Client Installations and Service Calls
    • Install medical alarms and medication management tools in client homes, and thoroughly educate the client on use of the equipment installed
    • Complete, check appropriate boxes, initial, and have client sign appropriate forms for each completed installation
    • Conduct service calls to client homes to trouble-shoot problems and pick up units as needed
    • Assist clients, nurses, and caregivers with technical problem solving as needed
    • Clean and test equipment as needed, and return broken or extra equipment to office after correct documentation in appropriate systems as needed
    • Participate in Connect America training on new equipment and new expectations for conducting installs as requested
    • Maintain open communication with office staff and notify them in a timely manner when unable to reach clients or for other issues with installs
    • Exemplify Connect America’s goal of keeping people in their homes safer and longer through a professional, friendly, client-centered approach to providing service


    Knowledge, Skills, and Ability

    • Skilled interpersonal and human relations which communicate exceptional customer service
    • Able to pass a background check and drug screening
    • Ability to work with people experiencing physical, mental, and medical challenges
    • Computer skills to work on company data base, Outlook, Internet, and web tools
    • Skilled at work organization and prioritization, and time management
    • Skilled problem solving ability
    • Skilled at verbal and written communication
    • Skilled at communicating with empathy and knowledge
    • Must have reliable transportation and be available to cover full territory


    Position will be 20-25 hours per week


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