At Connect America We Save Lives by Providing High-Quality Emergency Response Systems and Telehealth Services to Adults who Trust Us to Keep them Safe and Sound.
Connect America is the largest independent provider of medical alarms in the Consumer segment and the fastest growing provider in the Healthcare segment. We offer a broad range of at-home or on-the-go medical alarm and telehealth solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide.
We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust. We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!
Our Company is headquartered close to the City of Philadelphia, in Bala Cynwyd, PA.
Connect America is seeking a Production Support Associate in our Long Island City, NY office. This a 6 month contract position.
The Production Support Associate is responsible for the day-to-day maintenance and support of various systems, which includes workstations, printers, mobile devices etc. The Support Associate is also tasked in identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities also include root cause analysis, management communication and client relationship management. Troubleshoots both software and hardware issues, as well as in-house applications and 3rd party applications. Ensures all production changes are made in accordance with Change Management methodology. The Production Support Associate will report to the Production Support Manager.
We are an Equal Opportunity Employer. Connect America participates in the E-Verify program in our hiring practices to achieve a lawful workforce. Connect America is a drug-free workplace.