• Training Manager

    Location US-RI-Pawtucket
    Job ID 2019-1440
  • Overview

    At Connect America We Save Lives by Providing High-Quality Emergency Response Systems and Telehealth Services to Adults who Trust Us to Keep them Safe and Sound.


    Connect America is the largest independent provider of medical alarms in the Consumer segment and the fastest growing provider in the Healthcare segment.  We offer a broad range of at-home or on-the-go medical alarm and telehealth solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide. 


    We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust.  We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!


    Our Company is headquartered close to the City of Philadelphia, in Bala Cynwyd, PA.


    Connect America is seekig a Training Manager in our Pawtucket RI location.


    • Manage training staff at 2 sites. (Pawtucket and Long Island City, NY)
    • Oversee current training process and implement new strategies effectively, with rigid training scheduling and clear expectations.
    • Review existing training materials and provide updates and modifications.
    • Develop and implement just in time training requirements based on business needs.
    • Move toward a standardized 2-3 weeks training plan with ideal goal of rapid deployment.
    • Conduct orientation sessions or training classes when needed.
    • Develop multimedia visual aids and presentations.
    • Evaluate needs of company and plan training programs accordingly and provide workshop/remedial training and work inter departmentally with Managers.
    • Develop and implement Train the Trainer protocols for call center, and; Manages the testing and evaluation process for the training in house training certification.
    • Provides insight and recommendations as to training success, and; Ensures that teams or groups are performing and meeting the departmental expectations, and; Facilitate continuous training within the department after on boarding, and; Involved any remediation aspects of training, and; Records and reports results to management.


    • BA/BS or equivalent experience and/or training.
    • Ability to create training documents and assist with training revisions.
    • 6+ plus years’ experience in a large-scale multi-function call center environment or in a training environment
    • Experience designing and implementing curricula preferred
    • Excellent team building, organization and leadership skills
    • Demonstrated strong organizational and interpersonal communication skills
    • Excellent oral and written communication skills


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