• Collections Specialist

    Location US-PA-Bala Cynwyd
    Job ID 2019-1322
  • Overview

    About the Company


    At Connect America We Save Lives by Providing High-Quality Emergency Response Systems and Telehealth Services to Adults who Trust Us to Keep them Safe and Sound.


    Connect America is the largest independent provider of medical alarms in the Consumer segment and the fastest growing provider in the Healthcare segment.  We offer a broad range of at-home or on-the-go medical alarm and telehealth solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide. 


    We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust.  We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!


    Our Company is headquartered close to the City of Philadelphia, in Bala Cynwyd, PA.


    Connect America is currently seeking 1st party Collections Specialists to join our team to provide a high-level of customer service to exisiting customers. We offer WEEKLY pay including a base  hourly rate plus a luctrative bonus structure to equal between $40,000 and $50,000+ annually. 




    The purpose of the Collections Specialist role is to collect outstanding balances from our customers, communicating with them directly by telephone.  In the process of performing that role you will research questions from inbound and outbound callers and solve payment discrepancies in a positive manner. 


    Start Date: March 11th


    Job Duties and Responsibilities

    • Contact active/inactive clients on delinquent payments
    • Collect on aging buckets from current to over 181+ days past due
    • Process payments and record detailed payment arrangements
    • Process and review account adjustments and resolve client discrepancies
    • Communicate and follow-up with department manager on a timely basis
    • Meet weekly assigned goals
    • Perform other assigned duties necessary to support the Collections Department


    Skills and Qualifications

    • High School Diploma (or GED) required, college degree a plus
    • Knowledge of debt collection is an asset
    • Interest in, and strong math ability
    • Understanding of and ability to explain financial matters clearly
    • Patience dealing with customers
    • Strong telephone communication/verbal skills with ability to communicate in a professional, positive manner
    • Ability to work independently and cooperatively as part of a team
    • Ability to set goals and meet deadlines and remain calm under pressure
    • Ability to represent company in a positive light
    • Microsoft Office (Excel, Word, etc.)

    All candidates must successfully pass drug and criminal background checks and we participate in the E-Verify program in our hiring practices to achieve a lawful workforce.  Connect America is a drug-free workplace and an Equal Opportunity Employer.


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