• Healthcare Collections Specialist

    Location US-PA-Broomall
    Job ID 2019-1320
  • Overview


    At Connect America We Save Lives by Providing High-Quality Emergency Response Systems and Telehealth Services to Adults who Trust Us to Keep them Safe and Sound.


    Connect America is the largest independent provider of medical alarms in the Consumer segment and the fastest growing provider in the Healthcare segment.  We offer a broad range of at-home or on-the-go medical alarm and telehealth solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide. 


    We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust.  We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!


    Our Company is headquartered close to the City of Philadelphia, in Bala Cynwyd, PA.


    All candidates must successfully pass drug and criminal background checks and we participate in the E-Verify program in our hiring practices to achieve a lawful workforce.  Connect America is a drug-free workplace and an Equal Opportunity Employer.



    Job Summary: The collections specialist will continuously follow up with providers regarding the status of open balances on the aging.


    Primary responsibilities:

    • Make outbound collections calls to providers in an attempt to collect payment on outstanding A/R.  Track for follow up phone calls.
    • Work backlog of denied/rejected claims for timely resubmission
    • Establish collections priorities based on amounts outstanding by providers
    • Resolve issues related to unapplied cash and other problems/issues such as missing checks
    • Work collaboratively with co-workers to ensure all deadlines for department are met in an efficient manner
    • Perform other duties and responsibilities as assigned working collaboratively with the team


    $42k - $55K depending on experience


    Healthcare Billing: 1 year (Required)

    Collections: 1 year (Required)



    Proficient in Microsoft Office, proper phone etiquette, work independently and in a group setting, establish and prioritize task list, critical thinking is a must, meticulously detail oriented and accurate data entry/informational communications, organized, works well with others, must be able to work in a fast paced environment with high volume of accounts. Comply with HIPPA, State and Federal laws as well as company policies.


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