• Digital Product Manager

    Location US-PA-Bala Cynwyd
    Job ID 2019-1309
  • Overview

    About the Company

     

    At Connect America We Save Lives by Providing High-Quality Emergency Response Systems and Telehealth Services to Adults who Trust Us to Keep them Safe and Sound.

     

    Connect America is the largest independent provider of medical alarms in the Consumer segment and the fastest growing provider in the Healthcare segment.  We offer a broad range of at-home or on-the-go medical alarm and telehealth solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide. 

     

    We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust.  We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!

     

    Our Company is headquartered close to the City of Philadelphia, in Bala Cynwyd, PA.

     

    Job Overview:

     

    As a member of Connect America’s product management team, the Digital Product Manager: will manage customer experience across all digital channels and touchpoints through the design and implementation of innovative products and services that customers love.  They will help define requirements and roadmap of our websites, mobile applications, and digital wearable product set. This role will work closely with the Chief Digital officer and VP of Technology as well as Business Owners, Marketing, Operations, Development, QA, and Training throughout the development lifecycle leading up to releases.

    Responsibilities

    Responsibilities:

    • Act as a liaison to development, QA and stakeholders, aligning requirements with the delivery of strategic objectives.
    • Facilitate meetings to gather business requirements, reporting requirements, technical requirements and system designs in order to create documents including BRDs, Technical Designs, Entity Relationship Diagrams (ERDs), Use Case Diagrams and Process Flows.
    • Work with vendors and internal stakeholders to design, build and enhance the company’s internal systems and public facing websites.
    • Influence and educate business constituents regarding tools best practices and key capabilities.
    • Manage projects by identifying key tasks and milestones, creating timelines and proactively managing various teams to meet timeline.
    • Resolve ambiguities and conflicting business and technical requirements.
    • Proactively identify issues concerning technical limitations and key product requirements.
    • Maintain and manage relationships with outside vendors and consultants.
    • Identify and design new processes that may be required in support of the project; using and adapting existing processes where possible.
    • Ensure new processes are transitioned to appropriate owners for ongoing support.
    • Ensure the appropriate reporting is in place for executive management to make data driven decisions related to products, systems, and processes.
    • Travel up to 20%

    Qualifications

    Qualifications:

    • Must have: 5-10 Years of Product Management or IT related experience.
    • Must have: Experience working with cross-functional teams to design, build and support business systems and consumer facing (preferably Ecommerce) websites
    • Must have: Experience in data analytics, reporting, and SQL.
    • Excellent project management, planning, and organization skills.
    • Must possess excellent written and verbal communication skills in English.
    • Candidate should have good analytical, problem solving skills and a desire to develop new skills.
    • Ability to present ideas in a business-friendly and user-friendly language to end users and senior management.
    • Ability to exercise independent and autonomous judgment when dealing with competing priorities and initiatives, while keeping management well informed of issues, progress, status and resolution.
    • Responsive to customer needs and highly motivated to improve the processes of the organization. A team player outlook with the ability to work well with peers.  Strong prioritization, communication and multi-tasking skills a must as the environment is fast paced and dynamic.
    • Excellent interpersonal skills with the ability to interact with credibility at all levels of the organization including the C-level.
    • A self-starter who is proactive, and able to multitask in a fast pace environment.

    Education:

     

    Bachelors or Master’s degree in computer science, engineering or related technical field or equivalent work experience.

     

    All candidates must successfully pass drug and criminal background checks and we participate in the E-Verify program in our hiring practices to achieve a lawful workforce.  Connect America is a drug-free workplace and an Equal Opportunity Employer.

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