• Provider Relations Representative

    Location US-PA-Broomall
    Job ID 2019-1307
  • Overview

    At Connect America We Save Lives by Providing High-Quality Emergency Response Systems and Telehealth Services to Adults who Trust Us to Keep them Safe and Sound.


    Connect America is the largest independent provider of medical alarms in the Consumer segment and the fastest growing provider in the Healthcare segment.  We offer a broad range of at-home or on-the-go medical alarm and telehealth solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide. 

    We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust.  We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!

    Our Company is headquartered close to the City of Philadelphia, in Bala Cynwyd, PA.


    Position Overview:

    The Provider Relations Representative is responsible for maintaining relationships with a high level of professionalism with agencies, clients, caregivers, & families, creating a positive experience and image of Connect America with every interaction.


    Key Responsibilities:


    Mange email inbox for Provider Programs

    • Process all emails daily and respond to questions or forward to appropriate department
    • Direct cancel requests to cancellations and billing teams
    • Coordinate service issues with technical support and provide feedback to Provider
    • Provide resolution for provider concerns or escalate to management
    • Update client information as needed
    • Data Entry for Providers that manage their own accounts
    • Overall Data and general Service Support for Programs/Providers
    • Support the Provider Relations Staff and our Outside Sales Reps
    • Meet end of month deadline for billing


    Order Fulfillment

    • Process and ship all orders for Providers including swaps & replacements
    • Prioritize order fulfillment for same day or next day shipping
    • Maintain daily activity log of new orders and orders fulfilled



    • High school diploma required.
    • Confidential personality
    • Proficient use of PC software applications, including Microsoft Office suite of products.
    • Excellent verbal and written communication skills.
    • Commitment to quality service through appropriate follow through, urgency and persistence.
    • Team player and able to work on multiple projects simultaneously and adapt to changing priorities
    • Able to work at a fast pace while maintaining accuracy and demonstrate good attention to detail
    • Desire to learn, grow and have fun while delivering high quality work
    • Must be a detail-oriented quick learner

    All candidates must successfully pass drug and criminal background checks and we participate in the E-Verify program in our hiring practices to achieve a lawful workforce.  Connect America is a drug-free workplace and an Equal Opportunity Employer.


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