• Customer Service Rep - Activation/On-boarding (Full Time: Weekend and Evenings)

    Location US-PA-Bala Cynwyd
    Job ID 2019-1306
  • Overview

     

    At Connect America We Save Lives by Providing High-Quality Emergency Response Systems and Telehealth Services to Adults who Trust Us to Keep them Safe and Sound.

     

    Connect America is the largest independent provider of medical alarms in the Consumer segment and the fastest growing provider in the Healthcare segment.  We offer a broad range of at-home or on-the-go medical alarm and telehealth solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide. 

     

    We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust.  We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!

     

    Our Company is headquartered close to the City of Philadelphia, in Bala Cynwyd, PA.

     

    Connect America is seeking a full time Activations/ On-boarding Agent to join the team in our Bala Cynwyd office to assist both new and current customers, and provide a high-level of customer service to protect our customer’s well-being. The weekly scheduled hours will be Saturday or Sunday 9:00am – 5:30pm and Monday through Thursday 11:30am - 8:00pm.  The hourly rate is $12, plus commissions based on performance. 

     

    Apply today to join our team of professionals!

     

    As an Onboarding/ Activation Representative you will assist in fulfilling the needs of existing customers and addressing complaints with the goal of increasing satisfaction, while presenting additional company products. The position operates in an energetic call center environment, primarily supporting a senior customer base.  

     

    All candidates must successfully pass drug and criminal background checks and we participate in the E-Verify program in our hiring practices to achieve a lawful workforce.  Connect America is a drug-free workplace and an Equal Opportunity Employer.

     

    Start Date: February 11th

    Responsibilities

    • Carefully assist existing customers with activation of their Personal Emergency Response Systems and Mobile Alert Devices
    • Complete outbound calls to existing customers to ensure high satisfaction, and to explain the company’s additional products and services
    • Effectively manage outgoing and incoming calls
    • Identify and resolve customer issues through best-practice skillsets
    • Contribute to building excellent customer relationships motivating continued use of company products and services
    • Achieve regular quota and metrics expectations
    • Accurately identify customer accounts through use of company database to effectively determine product(s) and pricing eligibility
    • Complete all commitments offered to customer in a timely manner
    • Use training and educational tools provided to enhance personal knowledge and skills in customer service, retention and sales
    • Maintain confidentiality regarding company and client information

    Qualifications

    • High school diploma required. Associate degree plus two years’ experience working in a subscriber contact center preferred.
    • Proficient use of PC software applications, including Microsoft Office suite of products.
    • Excellent verbal and written communication skills.
    • Commitment to quality service through appropriate follow through, urgency and persistence.
    • Ability to work on multiple projects simultaneously and adapt to changing priorities
    • Good time management and planning skills
    • Able to meet multiple project deadlines while maintaining accuracy and demonstrate good attention to detail
    • Desire to learn, grow and have fun while delivering high quality work
    • Must be a detail-oriented quick learner

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