• Customer Service/Administrative Assistant

    Location US-PA-Broomall
    Job ID 2018-1285
  • Overview

    About Company:

    Connect America is the largest independent provider of medical alarm sytems.   The Company is the fastest growing provider in the Healthcare segment offering a broad range of at home or on-the-go medical alarm and tele-health solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide and the largest provider in the Consumer segment.  All Connect America medical alarms are sold nationwide, and protect customers 24 hours a day, 7 days a week.  The Company is headquartered just outside Philadelphia, Pennsylvania.


    Position Overview:

    The Customer Service/Administrative Assistant is responsible for maintaining a high level of professionalism with agencies, clients, caregivers, & families; creating a positive experience with every interaction.

    Responsibilities

    Key Responsibilities:

     

    Customer Service/Administrative Assistant

     

    • Internal communication and tracking of customer service issues, including follow up
    • Communicating with customers and employees of the Vitals Healthcare Division through use of the company’s email system
    • Processing recordkeeping and payment reimbursement requests for Vitals Division equipment installations.
    • Accurate maintenance of the division’s client database; keeping name, address and contact information updated.
    • Communicating verbally with customers, coworkers and Division contacts through use of the company’s client telecommunications system (Five9)
    • Miscellaneous administrative support tasks as needed

    Qualifications

    Requirements:

    • High school diploma required
    • Proficient use of MS Office applications, including Microsoft Word and Excel
    • Excellent verbal and written communication skills
    • Commitment to quality service through appropriate follow through, urgency and persistence.
    • Positive, team player
    • Ability to work on multiple projects simultaneously and adapt to changing priorities
    • Fast paced, while maintaining accuracy and high attention to detail
    • Desire to learn and grow

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