• Sales Coach, Call Center

    Location US-PA-Glen Mills
    Job ID 2018-1274
  • Overview

    Connect America is the largest independent provider of medical alarms.   The Company is the largest provider in the Consumer segment and the fastest growing provider in the Healthcare segment offering a broad range of at home or on-the-go medical alarm and tele-health solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide.  All Connect America medical alarms are sold nationwide, and protect customers 24 hours a day, 7 days a week. The Company is headquartered just outside Philadelphia, Pennsylvania in Bala Cynwyd, Pennsylvania and operates a sales center in Glen Mills, Pennsylvania.   Connect America is a leading marketer in the industry under the brand Medical Alert.  

     

    Our Company is headquartered outside Philadelphia, in Bala Cynwyd, PA and operates a Call Center Sales office in Glen Mills, PA offering high quality solutions direct to consumers through the leading brand Medical Alert.  

     

    We are hiring a Sales Coach for our Glen Mills Call Center who has a passion for excellence.  Working at Connect America as a Sales Coach means you are an integral part of creating a motivating environment for the members of our sales team who communicate with our customers to determine the safest, high quality, personal emergency response system for their needs.

    Salary and Benefits for Sales Coach

    • Ability to earn between $55k and $75K per year, depending on your team’s sales performance with a competitive compensation including a base salary and monthly performance bonus
    • Competitive benefit package including medical, dental, life and disability insurance plans, paid time off. Immediate eligibility to 401K with a company match after 6 months of service
    • Casual dress code
    • Advancement and career opportunities

     

     We are an Equal Opportunity Employer. Connect America participates in the E-Verify program in our hiring practices to achieve a lawful workforce. Connect America is a drug-free workplace.

    Start Date: ASAP

    Responsibilities

    • Train, coach and develop a team of sales agents to perform at the highest level
    • Conduct one-on-one training sessions that include customer call review, live call monitoring and role play
    • Supervise all activities for an assigned group of sales agents
    • Ability to reinforce the sales process, techniques and delivery of value propositions; closing techniques and overcoming objections

    Qualifications

    • Previous successful sales experience required
    • Computer proficiency with sales platforms, CRM data entry, internet and Microsoft
    • High standards related to quality control and respectful customer interaction
    • Ability to build teams and encourage individual motivation
    • Knowledge of, and experience in using best practices related to call center sales including closing techniques, overcoming objections in a professional manner and delivery of value propositions
    • A positive, professional, persuasive demeanor
    • Strong people orientation, outgoing and friendly
    • Good verbal communication skills
    • Knowledge of medical systems a plus but not required

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