• Retention Specialist

    Location US-PA-Bala Cynwyd
    Job ID 2018-1237
  • Overview

    Connect America is the largest independent provider of medical alarms.   The Company is the largest provider in the Consumer segment and the fastest growing provider in the Healthcare segment offering a broad range of at home or on-the-go medical alarm and tele-health solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide.  All Connect America medical alarms are sold nationwide, and protect customers 24 hours a day, 7 days a week. The Company is headquartered just outside Philadelphia, Pennsylvania in Bala Cynwyd, Pennsylvania and operates a sales center in Glen Mills, Pennsylvania.  Connect America is a leading marketer in the industry under the brand Medical Alert.  

    Our employees are driven by our mission to protect and save the lives of senior citizens through trustworthy products and reliable services that are affordable and easy to use. We are inspired to save lives! 

    Be a part of our team as a Retention Specialist! By joining Connect America you will be provided exceptional training and on-going development to support your career growth. When you join the Connect America team you'll experience a culture dedicated to giving people the ability to achieve success. You will have an opportunity to be part of a future-focused team of innovative leaders. We reward our Best with the Best by offering a base salary and unlimited commission.

    We are looking for Renention Specialist for our Bala Cynwyd location with a passion for excellence!

    Salary and Benefits

    • Earn up to $50,000 with a base salary plus commission
    • Additional opportunities for performance-based rewards
    • Advancement and career growth opportunities
    • Medical, dental, life and disability insurance plans that can be tailored to your specific needs and the needs of your family
    • Paid Time Off
    • Ongoing Training
    • 401K with company match 
    • Incentive opportunities including frequent contests
    • Casual dress code
    • Flexible work schedule

    We save lives each and every day! Come be a part of a rewarding career and apply today!

    We are an Equal Opportunity Employer. Connect America participates in the E-Verify program in our hiring practices to achieve a lawful workforce. Connect America is a drug-free workplace.


    Start Date: November 5th


    • Interface with customers in a call center environment
    • Must achieve daily, weekly and monthly quotas set up by management
    • Retain existing customers while providing exemplary customer service
    • Provide customers with a vast knowledge of information; i.e. products and services, rates and benefits
    • Provide alternative pricing options and other retention offers to maintain existing customers
    • Required to know benefits and features of products and services
    • Accurately identify customer accounts to effectively determine the product(s) and pricing eligibility
    • Navigate through multiple systems in a timely manner
    • Perform data entry tasks associated with a customer's account
    • Complete all commitments offered to customer in a timely manner; i.e. call backs and rate adjustments
    • Must follow all guidelines set up by company
    • Use training and educational tools to enhance customer service/retention skills
    • Volunteer and actively participate in team meetings and activities
    • Perform other assigned duties and tasks necessary to support the Customer Relations/Retention Department


    • High School graduate/Bachelor's Degree preferred/Bilingual a plus
    • 2 years of inside sales or customer retention experience
    • Ability to listen, negotiate and work with a wide range of customers
    • Ability to address problems that involve critical thinking in a tactful manner
    • Ability to effectively communicate information to customers, other employees in one-on-one or group environment
    • Maintain confidentiality regarding company, customer and employee information
    • Excellent computer skills and ability to navigate through multiple systems
    • Understand quality standards for work and represent company in a positive light
    • Must successfully pass drug and criminal background checks
    • Must have a flexible schedule


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