• Customer Support/Accounts Receivable Clerk

    Location US-CA-Petaluma
    Job ID 2018-1199
  • Overview

    About Company:


    Connect America is the largest independent provider of medical alarms.   The Company is the largest provider in the Consumer segment and the fastest growing provider in the Healthcare segment offering a broad range of at home or on-the-go medical alarm and tele-health solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide.  All Connect America medical alarms are sold nationwide, and protect customers 24 hours a day, 7 days a week. The Company is headquartered just outside Philadelphia, Pennsylvania in Bala Cynwyd, Pennsylvania and operates a sales center in Glen Mills, Pennsylvania. Connect America is a leading marketer in the industry under the brand Medical Alert.


    Connect America is looking for an experienced full-time Customer Service/Accounts Receivable Clerk to support our growing operations in Petaluma, CA.


    Job Summary:


    The Customer Service/Accounts Receivable Clerk position will primarily provide direct assistance to incoming customer calls and issue resolution with approximately 30% of their time assisting with Accounts Receivable payment processing. As a growing company, we are looking for a highly motivated and energetic person to fulfill our Customer Service/Accounts Receivable Clerk roll. Ideally, someone who is a quick learner, can think on their feet and is self-motivated will be the best fit. The diversity of this roll offers various career paths to anyone with the desire to grow along with us. We value independent thought and motivated individuals. Overall, we expect the highest level of customer care as this is the most important part of what we do.


    We are an Equal Opportunity Employer. Connect America participates in the E-Verify program in our hiring practices to achieve a lawful workforce. Connect America is a drug-free workplace.


    • Fielding and Resolving Incoming Customer calls
    • Assisting with Accounts Receivable payment processing
    • Preparing Outgoing Units (Charging/Pulling/Kitting)
    • Returning Customer Calls and Messages
    • Opening Incoming Payments and preparing for scanning
    • Coordinate Data Entry into all necessary systems
    • Filing office records as needed
    • Activating/Deactivating customer units and registering them on relative systems
    • Light Cleaning of Returned Units
    • Running local office errands as needed
    • Assist with making service/install scheduling as needed
    • Research and complete all special projects as assigned (data reconciliations)


    • Working Knowledge of Basic Office Systems (Word, Excel, Outlook Etc.)
    • Some light lifting as needed (30 Lb or less)
    • Minimum High school diploma or college degree preferred but not required
    • Accounts Receivable/Customer Service Experience a plus
    • Must be a team player and willing to jump at new challenges


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