• Team Lead, Collections

    Location US-PA-Bala Cynwyd
    Job ID 2018-1198
  • Overview

    About Company:


    Connect America is the largest independent provider of medical alarms.   The Company is the largest provider in the Consumer segment and the fastest growing provider in the Healthcare segment offering a broad range of at home or on-the-go medical alarm and tele-health solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide.  All Connect America medical alarms are sold nationwide, and protect customers 24 hours a day, 7 days a week. The Company is headquartered just outside Philadelphia, Pennsylvania in Bala Cynwyd, Pennsylvania and operates a sales center in Glen Mills, Pennsylvania.   Connect America is a leading marketer in the industry under the brand Medical Alert.  


    The Team Lead is responsible for assisting the Collections Supervisor on daily management of the Collections representatives.


    • Provide employees with guidance for handling difficult problems and resolving escalated complaints or disputes
    • Manage adherence to the department's break and meal schedules.
    • Manage compliance with all applicable federal, state, and local regulations and department policies/procedures including such items as personal mobile device usage and taking meal breaks away from the department work area
    • Contact active/inactive clients on delinquent payments
    • Process payments and record in detail payment arrangements
    • Provide high quality customer service regarding collection issues
    • Process and review account adjustments and resolve client discrepancies
    • Coach team to ensure adherence to quality standards, deadlines, metrics, proper procedures, and department goals
    • Maintain current knowledge of company products, services, and systems
    • Perform other assigned duties


    • High-level customer service skills
    • Minimum of 4 years of Collections experience
    • Minimum of 1 year Supervisor ecperience
    • Strong knowledge of collection and billing procedures
    • Ability to explain financial matters
    • Good negotiating skills
    • Experience communicating in a professional, tactful, and emphatic manner
    • Ability to work both independently and as part of a team
    • Ability to set goals and meet deadlines
    • Ability to multi-task and exhibit calmness under pressure
    • Excellent attention to detail
    • Understand quality standards
    • Represent department and company in a positive manner
    • Must pass drug and criminal background checks
    • Competency with Windows and Microsoft office products
    • High School Diploma or equivalent required

    Connect America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Connect America is a background screening, drug-free workplace.


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