• Admin/Customer Support Representative

    Location US-PA-Broomall
    Job ID 2018-1190
  • Overview

    About Company:

     

    Connect America is the largest independent provider of medical alarms. The Company is the largest provider in the Consumer segment and the fastest growing provider in the Healthcare segment offering a broad range of at home or on-the-go medical alarm and tele-health solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide.  All Connect America medical alarms are sold nationwide, and protect customers 24 hours a day, 7 days a week. The Company is headquartered just outside Philadelphia, Pennsylvania in Bala Cynwyd, Pennsylvania and operates a sales center in Glen Mills, Pennsylvania. Connect America is a leading marketer in the industry under the brand Medical Alert.

     

    Position Overview:

     

    The Admin/Customer Support Representative is responsible for maintaining a high level of professionalism with agencies, clients, caregivers, & families, creating a positive experience with every interaction

     

    We are an Equal Opportunity Employer. Connect America participates in the E-Verify program in our hiring practices to achieve a lawful workforce. Connect America is a drug-free workplace.

     

    Responsibilities

    Customer Support/Completing No Testing Reports

    • Answering technical support phone calls
    • Completing No Testing reports that need to be done monthly
    • Address/Phone number updates and communicating with case managers/billing of updates made to the clients account
    • Overall Data and general Service Support
    • Back up on the Cancel log/helping out when needed
    • Meet monthly deadline for reporting

     

    Order Fulfillment

    • Process and ship for swaps & replacements
    • Backing up sending out replacement parts when needed
    • Maintain daily activity log of new orders and orders fulfilled

    Qualifications

    • High school diploma required
    • Proficient use of PC software applications, including Microsoft Office, Excel
    • Excellent verbal and written communication skills
    • Commitment to quality service through appropriate follow through, urgency and persistence
    • Team player and able to work on multiple projects simultaneously and adapt to changing priorities
    • Able to work at a fast pace while maintaining accuracy and demonstrate good attention to detail
    • Desire to learn, grow and have fun while delivering high quality work
    • Must be a detail-oriented quick learner

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