• Credit and Collections Agent

    Location US-MA-Woburn, MA
    Job ID 2018-1166
  • Overview

    About Company:


    Connect America is the largest independent provider of medical alarms.   The Company is the largest provider in the Consumer segment and the fastest growing provider in the Healthcare segment offering a broad range of at home or on-the-go medical alarm and tele-health solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide.  All Connect America medical alarms are sold nationwide, and protect customers 24 hours a day, 7 days a week. The Company is headquartered just outside Philadelphia, Pennsylvania in Bala Cynwyd, Pennsylvania and operates a sales center in Glen Mills, Pennsylvania.   Connect America is a leading marketer in the industry under the brand Medical Alert.


    Job Description

    Connect America is hiring a Credit and Collections Agent for our Woburn, MA location.

    We are an Equal Opportunity Employer. Connect America participates in the E-Verify program in our hiring practices to achieve a lawful workforce. Connect America is a drug-free workplace.


    • Handle inbound and outbound calls as needed
    • Providing excellent customer service
      • Keeping an open line of communication with all referral sources including family/caregivers/Doctor’s offices etc.
    • Maintaining Aging by
      • Contacting Clients/Caregivers on overdue accounts and determine reason for delayed or non-payment
      • Processing credit card transactions
      • Recommend credits
      • Issue dunning letters
      • Following up on Credit card/ACH declines timely
    • Assist with any service related task when needed.
    • Assist with other insurance and/or Private Pay accounts
    • Communicating any delays in deadlines with the Billing Manager
    • Maintain confidentiality of all information with the Business office
    • Perform other duties assigned by the Office Manager


    • High School diploma and/or GED
    • Requires 1-3 years’ experience in Collections, Finance or Accounting
    • Familiar with Account Receivables
    • Working Knowledge of MS Word, Excel and Outlook
    • Strong verbal and written communication skills


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