• Customer Care Representative (Full-Time & Part Time - Weekend and Evening Schedules)

    Location US-PA-Bala Cynwyd
    Job ID 2018-1161
  • Overview

    About the Company:

    Connect America is the leading independent provider of medical alarm services in North America.  Everyday over 250,000 seniors and their loved ones put their safety and trust in us.  We are committed to protecting the wellness and safety of seniors, providing peace of mind to them and their loved ones through a comprehensive suite of products and services. Apply today and start saving lives!

    Job Description


    As a Customer Care Representative at Connect America, you will directly assist subscribers, providing safety assistance and solutions for aging Americans and their loved ones.  You will provide outstanding Care handling their needs and concerns with professionalism, compassion and understanding.  Our Subscriber Care Representatives hear the satisfaction of our subscribers when helping them get the benefit from their products and services.


    This position is available for either full-time or part time evening and weekend position working 5 days per week; The base pay  is $14 per hour pay plus commissions based on performance.  Our average Subscriber Care Representative earned $300 each week in commission last year. 


    Apply today to join our team of professionals. 


    Connect America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Connect America is a background screening, drug-free workplace.


    • Patiently answer subscriber questions regarding use of their Personal Emergency Response Systems and Mobile Alert Devices
    • Effectively manage large amounts of incoming calls (up to 100 per day)
    • Review subscribers’ information and process payments
    • Troubleshoot connection issues
    • Accept and process equipment orders for subscribers
    • Enter subscriber data accurately including information related to address, instructions and call list account changes using a Case Management system to update subscriber interaction and review case notes
    • Utilize effective probing and listening skills to generate solutions for the subscriber
    • Resolve subscriber problems promptly and accurately promoting retention of subscribers
    • Take personal ownership for meeting individual and team metrics
    • Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems


    • High school diploma required. Associate degree plus two years’ experience working in a subscriber contact center preferred.
    • Proficient use of PC software applications, including Microsoft Office suite of products.
    • Excellent verbal and written communication skills.
    • Commitment to quality service through appropriate follow through, urgency and persistence.
    • Ability to work on multiple projects simultaneously and adapt to changing priorities
    • Good time management and planning skills
    • Able to meet multiple project deadlines while maintaining accuracy and demonstrate good attention to detail
    • Desire to learn, grow and have fun while delivering high quality work
    • Must be a detail-oriented quick learner

    Great Compensation Package

    • Advancement and career opportunities
    • Paid Time Off
    • 401K with company match


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