• Director, Healthcare Operations

    Location US-PA-Broomall
    Job ID 2018-1150
  • Overview

    Connect America Logo

    About Company:


    Connect America is the largest independent provider of medical alarms. The Company is the largest provider in the Consumer segment and the fastest growing provider in the Healthcare segment offering a broad range of at home or on-the-go medical alarm and tele-health solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide.  All Connect America medical alarms are sold nationwide, and protect customers 24 hours a day, 7 days a week. The Company is headquartered just outside Philadelphia, Pennsylvania in Bala Cynwyd, Pennsylvania and operates a sales center in Glen Mills, Pennsylvania. Connect America is a leading marketer in the industry under the brand Medical Alert.


    Job Characteristics:

    • Work environment is faster than average and requires the ability to learn quickly and in detail
    • Leader of several Operations functional areas, ability to manage separate functions within an overall team
    • Must recognize and adjust to change in an abundant variety of work
    • Focus is both strategic and tactical
    • Stimulates and influences others while being firm, direct and self-assured
    • Sets and achieves specific goals for self and for others with emphasis on schedule and quality
    • Delegates routine details with close follow-up and control
    • Independent decision maker that utilizes team consensus and collaboration


    • Lead and manage customer order and service, technical assistance, quality, and logistics
    • Drive the recruitment, development, education and training of all associates
    • Drive the development of Operational policies and standard operating procedures
    • Participate in the management team to lead the operation toward the achievement of Division goals
    • Confer with the team members to coordinate and prioritize planning, goal setting, and measurement to objective analysis
    • Identify and address root causes of non-conformances within each area of responsibility



    • Degree in business, healthcare, or technology.
    • 7-10 years of Healthcare industry experience
    • Medicaid servicing experience
    • Demonstrated ability to successfully manage within financial metrics
    • Detail oriented with a pragmatic approach when it comes to Operational planning and budgeting
    • Advanced knowledge of the Microsoft Office suite including: Word/Excel/PowerPoint
    • Hands-on and resourceful
    • Competitive within a highly ethical and disciplined framework
    • Outstanding interpersonal skills, fosters and thrives in a team environment


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