Connect America is the largest independent provider of medical alarms. The Company is the largest provider in the Consumer segment and the fastest growing provider in the Healthcare segment offering a broad range of at home or on-the-go medical alarm and tele-health solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide. All Connect America medical alarms are sold nationwide, and protect customers 24 hours a day, 7 days a week.
The Company is headquartered just outside Philadelphia, Pennsylvania in Bala Cynwyd, Pennsylvania and operates a sales center in Glen Mills, Pennsylvania. Connect America is a leading marketer in the industry under the brand Medical Alert.
Connect America is seeking a Customer Care Team Lead to support: training, coaching, mentoring within the Customer Care Department. Ensuring the achievement of department/organizational Key Performance Indicators (KPIs) in this fast-paced call center is crucial to the organizations success strategies.
Desired Skills and Experience
Emphasizing Excellence, Presentation Skills, Decision Making, Coaching, Supervision, Quality Management, Delegation, Foster Teamwork, Talent Development, Giving Feedback